Welcome to the Support Centre

Support for your FLAVIA and KLIX machines. Please view our video resources, step by step guides or use the FAQ section to find the answers to your query. Alternatively get help with your order by contacting us via phone or emailing on the following:

Tel: 00870 600 20 30

Email: marsdrinks.uk@effem.com

General FAQ’s

What are your opening times?

Our normal opening times are Monday to Thursday from 8.30am - 4.45pm and Friday from 8.30am - 4.00pm. (We are closed on Bank Holidays and operate skeleton hours at Christmas)

How can I speak to my account manager?

Our Customer Service Centre is a "one stop shop" and are trained to handle all enquiries from taking orders to dealing with technical faults. If you feel they cannot help you with your query then we will be happy to ask your Account Manager to call you.